Frequently Asked Questions

Where is your service area?

Our expert teams are available in the greater Sacramento, CA. However, we are expanding our team and the area we cover every day so if you are not sure try booking online or call us. We’ll confirm in seconds.

How do I book a home or commercial cleaning?

If you’re online, simply select the service you want and click the Book Online button for residential services to get personalized pricing, schedule an appointment in real-time based on our actual availability, and receive a confirmation. It only takes 60 seconds. Use your smartphone, computer, or tablet. Or call us at (916) 462-0766. For commercial quotes, feel free to reach out to us and we will personalize a service just for your business.

Do I need to be at home when you arrive for the cleaning?

Though that’s entirely up to you we do recommend that you be at home for the beginning and end of your first service! If you’ve got other things to do, just let us know how we can get access to your home. Some customers provide a garage or door code, others leave a hidden key outside, recuring customers often leave a key with us. Let us know when you book online or when you call-in your request. Whatever works for you will work for us! Just let us know what method you’re most comfortable with.

Do I need to supply the vacuum or cleaning products?

We come equipped with everything we need to make your home or commercial facility sparkle with no extra charge.
But if you’d prefer that we use your cleaning products, just let us know when you book online or by phone.

Do you use eco-friendly cleaning products?

Yes, we do! Every service we offer comes with the option for a Bio-green clean. Please select the option from our many extras on our booking page or ask for the Bio-green clean when booking by phone.

Do you clean homes that have pets?

Yes, we do! When you set up your online booking, please let us know the name and species of your pet and anything we need to know to make sure our team know what to do while they are in your home.

Will I receive reminders for single, recurring, or pre-paid bundle cleaning services?

When you book online or call us, you can select to receive a text message or email before each scheduled service. We typically send reminders one day and two hours before each cleaning appointment.

What if I’m not happy with the work you do for me?

Our reputation is our most valuable asset, so we offer a 100% satisfaction guarantee. If you’re not satisfied, please contact us and we’ll make it right with a do-over.

How long will it take to clean my home or commercial facility?

Our time on-site will be based on the level of cleaning you select and the extras (if any) you order. Our standardized services are not charged by time. We ensure and guarantee the quality of our service. If you aren’t satisfied, we’ll come back and make sure to address your concerns. 99% of our customers are repeat customers.

How do I re-schedule or cancel a booked cleaning?

Rescheduling or cancelling is one click away. Or simply call us or email us and we’ll update your booking. It just takes a few seconds and we’ll send you an updated booking confirmation. Our email service reminders can include a Reschedule and/or Cancel button which allows you to instantly reschedule or cancel your booking within pre-established periods prior to each service. Please review our cancelation policy to avoid any associated fees on our terms and condition page.

Can I set up repeat visits?

Yes, and you’ll save when you do. For each of our services you can select and schedule either recurring appointments or purchase pre-paid bundles and save instantly. Check out our home cleaning savings on our Live Pricing & Real-Time Booking Pages.

How can I pay you?

We accept VISA, Mastercard, American Express, and Discover through our convenient Live Pricing & Real-Time Booking Pages. Book online or call us. We also accept cash at the time of service. We no longer accept Cheques.